Refund Policy

• Before materials are ordered — your deposit is fully refundable within 3 business days of cancellation, less any pre-approved consultation or site-visit fees.
• After materials are ordered — your deposit is refundable minus the cost of non-returnable materials, special-order items, supplier restocking fees, and any labor already performed (such as demo, substrate prep, or measuring).

Labor completed in good faith (demolition, substrate repair, waterproofing, measurements, site preparation, etc.) is not refundable. If a project is cancelled mid-way, the balance refunded will reflect any materials still returnable to the supplier.

If an installation defect is reported in writing within our one-year workmanship warranty period, we will inspect the issue and either repair it at no cost or, where repair is not practical, refund the portion of the project price corresponding to the defective area. Repair is the primary remedy; a refund is offered only when repair cannot reasonably resolve the issue.

Issues outside our control — such as water damage, structural movement, misuse, or improper cleaning agents — are not covered.

If you supply your own flooring, tile, grout, adhesive, or other materials, we cannot refund the cost of those materials. We will install customer-supplied materials to industry standards, but defects originating in customer-supplied material are not covered under our workmanship warranty.

1. Email info@jfeva.com or call 850-252-0162 within 30 days of the issue arising.
2. Include your project address, estimate or invoice number, photos (if applicable), and a brief description.
3. We will respond within 5 business days with an inspection date (if needed) or a resolution offer.
4. Approved refunds are issued via the original payment method within 10 business days of resolution.

We ask that you contact us first before initiating a chargeback with your bank or card issuer. Chargebacks filed without first attempting resolution with us may delay refund processing and may be contested with documentation of completed work.

If we cannot reach agreement, both parties agree to attempt good-faith mediation in Florida before pursuing legal remedies. Any legal action will be filed in the state or federal courts located in Florida, in accordance with our Terms & Conditions.

JFeva Solutions, LLC — info@jfeva.com · 850-252-0162